Success Stories

Babcom Centers runs outsourced service centers for large public- and private-sector clients. Buzzer operates the WhatsApp service channels behind several of them — a recruitment line for candidates and public information lines, including a day-care enrolment hotline. Enquiries that used to queue on the phone are answered in a message thread by an AI agent, which escalates to a human representative when it cannot resolve the request.

Tikshuv runs national call centers in an outsourcing model. Buzzer provides an AI job-interviewer agent that conducts first-round recruitment screening in Hebrew, by voice and over WhatsApp, collecting candidate details before a human recruiter takes over. Buzzer also runs a voice assistant for Israel Railways — one of the services Tikshuv operates — helping callers find suitable train routes.

Mittwoch supports banking self-service terminals, kiosks and retail systems across Israel, serving both end customers and the field technicians who maintain the equipment. Buzzer operates two WhatsApp support channels alongside the existing phone desk — one for customers, one for technicians on site — so a support request can be opened in a message thread, with the AI agent gathering the details before a specialist takes over.

Natali operates emergency and medical call centers serving more than 150,000 households. Buzzer provides a high-precision bidirectional medical translator between Russian and Hebrew, running live on emergency and ambulance calls, so a Russian-speaking caller and a Hebrew-speaking dispatcher understand each other without waiting for a human interpreter. The deployment runs inside Natali's own network.

The Phoenix runs an enterprise contact center on Avaya Communication Manager. Buzzer integrates with the existing Avaya estate to transcribe and analyse calls in real time, without replacing the PBX. A dedicated redaction agent masks credit and debit card numbers and expiry dates out of every transcript before it is stored, so card data never lands in the conversation record. The platform is deployed on the Phoenix's own servers.

Migdal's motor insurance call center is connected to Buzzer over SIPREC, so live calls stream to the platform without touching the agents' handsets or the existing telephony. Each Hebrew call is transcribed and then processed by an AI annotator that extracts the details of the policy transaction into a structured report — what was sold, to whom and on what terms — turning unstructured calls into records a quality-control team can review.

Cal is one of Israel's largest credit card issuers. Buzzer operates WhatsApp information channels for several of its cardholder benefit programmes — including the field and holiday card schemes for career soldiers and reservists, and a catering services line. Cardholders ask about eligibility, benefits and usage in a message thread and get an answer from an AI agent, instead of calling and waiting for a representative.